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FAQ



1. Is this a real page not a scam ?


SUN SNEAKERS is a large-scale sports shoe sales company from Putian, China, and has deep cooperative relations with LJR, GET, etc. 

We Sun sneakers will provide shoe quality control pictures (QC) for you to confirmation before shipping.  and the tracking number for you to track your package. dont worry!


 

2. Where the shoes shipped?


 From China.


 

3.Do I need to have an account to order?


No, you can also place an order as a guest.

 


4.What if I typed the wrong email address?


Please contact us. We can change all your address info,shoes size and even if you want to change another shoes before shipment.


 

5.Why my payment failed?


Since we sell replica shoes, you may have to contact your bank first to have them authorize your card for use on our site. 

If it still doesn't work, just contact us to pay by Paypal or other payment Methods

 


6.How can I track my package once it gets shipped?


A tracking number will be sent to you 3-5 days after the shoes are shipped. And you can to check the latest shipping status of the shoes on 17TRACK: https://www.17track.net/zh-cn


 

7.Will the shoes be stopped by customs?


We have a strong logistics service partner to ensure that your shoes can pass through customs. If they are really intercepted by customs, we will send you a new pair of shoes for free.


 

8.Do you ship to XXX?


Ship worldwide.


 

9.After-sales policy?


(1) Quality issues:If you find that the sneakers have quality issues after receiving them, please take a picture and send the picture to our customer service. We will evaluate and make corresponding compensation.


(2) Transport issues:If the shoes are damaged during transportation, please take a picture and send the picture to our customer service, we will evaluate and make corresponding compensation.


(3) We do not accept the return of any items used, damaged, engraved or altered by a third party.


(4) If you have placed an order and want to cancel it, Please contact our customer service as soon as possible.

 


10. How long is shipping?